Covid-19 Policy Winter 2020 / 2021

As we all know the Covid-19 situation has disrupted everyone’s lives in every walk of life. As we are heading towards winter 20/21 we wanted to reassure our customers that not only is booking with us safe under our new Covid booking protection policy but our operations are adapted to all current guidelines and we exceed them where we can. Rest assured we will always operate with safety and security as our top priority and will adapt and change as necessary as we progress through the winter. Our intention is to help those who wish to travel to be able to do with full confidence and peace of mind that all is being done.

Our COVID BOOKING PROTECTION will give you a ‘peace of mind’ reassurance when booking with us in case any of the following should occur:

If your government introduces or sustains the ‘quarantine on return’ rule for the region of Rhône-Alpes, France, or introduces a travel ban covering the Rhône-Alpes, we will provide you with the option to move your trip to a later date up to 18 months, or cancel and receive a 100% refund
Should the French national or local, Rhones Alpes, authorities introduce a ‘quarantine on arrival’ rule from your country or inbound travel ban for Covid-19 reasons we will provide you with the option to move your trip to a later date up to 18 months, or cancel and receive a 100% refund
The majority of our passengers choose flights in and out of Geneva for their ski holiday in France for proximity reasons. If either the Swiss government or your home government introduce quarantine measures that apply to 'transiting' through Geneva airport to or from France, then we will provide the option to move your trip to a later date, up to 18 months, or receive a 100% refund.
If you or any of your party is diagnosed with COVID-19, or required to self isolate within 14 days of your travel date, we will provide you with the option to amend your booking to a later date up to 18 months

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Single

Return

A single pickup date is always required

A return pickup date is also required

Private transfers

Private transfers will be running as normal. In our Renault Trafics groups are limited to 7 people for now. In our Renault Masters groups of up to 12 people are possible.

Shared Transfers

Shared transfers will be operated as normal this winter but with 7 people in our Renault Traffics and 12 in our Renault Masters. Due to changes in Covid rules restricting the number of people in vehicles, the likely lower volume of people travelling, and the added potential delays at passport control in Geneva for our British passengers (Non EU queues) we are making some precautionary adjustments to waiting times in order to make sure that we keep people travelling safely and in a viable way. Please see our services page for full details.

It goes without saying that we will endeavour to reduce every passenger’s waiting time to the absolute minimum as we always do.

New hygiene rules for all transfers (private and shared)

No passengers are allowed to sit next to the driver.
The drivers will be separated from passengers by plexiglass screens.
All passengers (11 years or older) will wear masks. Please make sure you bring one with you.
All passengers must clean their hands with alcohol gel (provided by us) on entry to the vehicle.
Passengers must not eat in the vehicles and must remove all their rubbish
It is understood that by entering one of our vehicles, passengers are confirming that they do not have symptoms of Covid-19.

Enhanced vehicle cleaning

We will continue with our full daily virucidal vehicle cleans as per pre lockdown procedures. In addition there will be extra actions taken in between transfers.

Vehicle Exterior

Cleaning of handles used for entering the vehicle.

Vehicle Interior

Airing of vehicles
Full cleaning of the passenger compartment with antibacterial and antiviral products with extra attention paid to high contact areas such as handles, buttons, glass and seat belts etc.