As we all know the Covid-19 situation has disrupted everyone’s lives in every walk of life. As we are advancing through winter 20/21 we wanted to reassure our customers that not only is booking with us safe under our new Covid booking protection policy but our operations are adapted to all current guidelines and we exceed them where we can. Rest assured we will always operate with safety and security as our top priority and will adapt and change as necessary as we progress through the winter. Our intention is to help those who wish to travel to be able to do with full confidence and peace of mind that all is being done.
Our COVID BOOKING PROTECTION will give you a ‘peace of mind’ reassurance when booking with us in case any of the following should occur:
If your government introduces or sustains the ‘quarantine on return’ rule for the region of Rhône-Alpes, France, or introduces a travel ban covering the Rhône-Alpes, we will provide you with the option to move your trip to a later date up to 18 months, or cancel and receive a 100% refund
Should the French national or local, Rhones Alpes, authorities introduce a ‘quarantine on arrival’ rule from your country or inbound travel ban for Covid-19 reasons we will provide you with the option to move your trip to a later date up to 18 months, or cancel and receive a 100% refund
The majority of our passengers choose flights in and out of Geneva for their ski holiday in France for proximity reasons. If either the Swiss government or your home government introduce quarantine measures that apply to 'transiting' through Geneva airport to or from France, then we will provide the option to move your trip to a later date, up to 18 months, or receive a 100% refund.
If you or any of your party is diagnosed with COVID-19, or required to self isolate within 14 days of your travel date, we will provide you with the option to amend your booking to a later date up to 18 months
Private transfers will be running as normal. In our Renault Trafics groups are limited to 7 people for now. In our Renault Masters groups of up to 12 people are possible.
Our passenger numbers are significantly reduced at present, impacting our ability to provide our usual full shared service. However, we are endeavouring to offer a limited service, where possible, for those who are able to travel. We can confirm shared bookings for groups of 3 or more passengers on the basis that there may be up to 3.5 hours waiting from scheduled flight arrival time. For bookings of 1 and 2 people, please contact us to see what we have running, providing you are happy to wait, we can offer you any available seats. On departure, pick up times may also be earlier than usual to enable us to group passengers for a shared service.
It goes without saying that we will endeavour to reduce every passenger’s waiting time to the absolute minimum as we always do.
New hygiene rules for all transfers (private and shared)
No passengers are allowed to sit next to the driver.
The drivers will be separated from passengers by plexiglass screens.
All passengers (11 years or older) will wear masks. Please make sure you bring one with you.
All passengers must clean their hands with alcohol gel (provided by us) on entry to the vehicle.
Passengers must not eat in the vehicles and must remove all their rubbish
It is understood that by entering one of our vehicles, passengers are confirming that they do not have symptoms of Covid-19.
Enhanced vehicle cleaning
We will continue with our full daily virucidal vehicle cleans as per pre lockdown procedures. In addition there will be extra actions taken in between transfers.
Cleaning of handles used for entering the vehicle.
Airing of vehicles
Full cleaning of the passenger compartment with antibacterial and antiviral products with extra attention paid to high contact areas such as handles, buttons, glass and seat belts etc.
We hope this helps you to travel this summer and please help us adhere to these measures. They are in force to enable us to operate safely and keep you and our drivers healthy and happy.
Here’s to the new normal returning to the old normal as quickly as possible.